Projects

A reference implementation of the Engage 365 loyalty platform — showcasing tier management, points ledger, member portal, and real-time campaign engine in a single cohesive experience.

The Engage 365 analytics console gives programme managers a live view of member activity, redemption trends, tier migration, and campaign ROI — all without leaving the platform.

A configurable executive dashboard surfacing the metrics that matter most — active members, points issued vs. redeemed, revenue attribution, and top-performing reward categories.

A 360° customer profile screen giving store associates instant access to purchase history, preferences, lifetime value, and loyalty tier — enabling truly personalised in-store conversations.

Rich customer profile cards that surface style affinities, wish-list items, upcoming anniversaries, and personalised product recommendations directly on the associate's device.

A sortable, filterable customer roster that lets associates prioritise outreach — highlighting lapsed customers, upcoming birthdays, and high-value members who haven't visited recently.

In-app survey flows embedded in the clienteling journey — capturing feedback, style preferences, and satisfaction scores at the point of interaction for immediate action.

Market basket analysis visualisations that reveal which products are bought together — enabling targeted bundle promotions, smarter planograms, and AI-driven cross-sell strategies.

A ranked view of product performance by revenue, units sold, and margin — letting category managers identify winners, rationalise the long tail, and plan replenishment with confidence.

High-level customer intelligence at a glance — acquisition vs. retention trends, RFM segmentation, cohort retention curves, and churn risk indicators in a single dashboard.

Interactive treemap and bar-chart breakdowns of revenue by product, category, and region — making it easy to spot concentration risk and identify under-performing lines.

The BLOX agent dashboard gives real-estate brokers a command centre for leads, listings, pipeline stages, and follow-up tasks — reducing deal cycle time and eliminating manual CRM data entry.

A customised Dynamics 365 Customer Service deployment — configured with SLA management, case routing, knowledge base integration, and omni-channel queues for enterprise support teams.

A tailored Dynamics 365 Sales configuration with custom opportunity stages, automated lead scoring, and Power BI–embedded pipeline analytics for regional sales leadership.

End-to-end Dynamics 365 Marketing implementation — covering customer journeys, email automation, event management, and real-time segment targeting integrated with the loyalty data layer.

A clean, conversion-optimised e-commerce storefront for ICEROBO — built with a mobile-first product browsing experience, fast checkout flow, and loyalty points integration at the basket.

A merchant operations dashboard for ICEROBO giving the commercial team real-time visibility into orders, inventory levels, revenue trends, and customer acquisition costs.